Account & Data Deletion

Delete inside the app

Sign in to Vivo Night Life, open Profile, expand “Account & Security,” then choose “Delete account.” Review the warning and confirm the permanent action. You do not need to contact support to use the in-app deletion control.

If you cannot sign in

Email support@vivonightlife.com from the address associated with the account. Include your public Member ID if available. Never send your password, one-time code or a photograph of your ID by email.

What deletion removes

After confirmation, access to the VIVO account ends. The authentication account and account-linked profile, saved businesses and events, communication preferences, active push tokens and pending account data are deleted under our database rules.

Open reservation requests and active QR holds can no longer be managed from the deleted account. Resolve any urgent business request before deletion.

Limited records that may remain

Completed reservation, QR redemption, security and administrative audit records may be retained or de-identified when reasonably needed to document a service already fulfilled, prevent fraud, investigate abuse, resolve support issues or meet applicable obligations. They are not kept as an active customer profile.

Apple and Google sign-in

Deleting VIVO does not delete your Apple Account or Google Account. When Apple provides a fresh, valid authorization that permits revocation, VIVO attempts to revoke its Apple sign-in authorization as part of deletion. If that authorization is unavailable, VIVO still completes the account deletion and you must separately stop using Sign in with Apple in Apple Account settings. You can remove VIVO from your Google Account’s third-party connections at any time.

Manage Sign in with Apple · Manage Google connections

Marketing preferences

You can unsubscribe from marketing or birthday email and turn off push without deleting your account. Those choices are available under Account & Security and from the unsubscribe or preference link included in eligible marketing email.

Before you confirm

Account deletion is permanent and the account cannot be restored. If you later return, you must create a new account and may receive a different Member ID. Deleting the app from a device does not delete the account.