Terms of Use

Agreement and eligibility

These Terms apply when you use Vivo Night Life on the website or mobile application. By creating an account or using an account feature, you agree to these Terms and our Privacy Policy.

You must be 21 or older to create an account and must truthfully confirm that eligibility during registration. A full date of birth is optional for the basic account but may be required for Birthday Club or a QR campaign that explicitly requires age calculation. Your 21+ declaration and any date of birth you provide do not replace a government-issued ID, and a business may require physical identification before admission or fulfillment.

The Phase 1 service

Vivo Night Life helps customers discover participating businesses, hours, events, flyers, menus or bottle-service information, updates, saved items, reservation-request options and eligible QR rewards. Content is managed remotely within these existing functions so current business information can be updated without changing the app’s executable code.

Phase 1 does not sell tickets, accept deposits, process payments, provide stored value, operate a raffle or lottery, or sell alcoholic beverages.

Independent businesses

Vivo Night Life is a discovery and operations platform, not the participating venue and not the seller or server of alcohol. Each business independently controls and is responsible for its licenses, service, staff, hours, menus, prices, dress code, age and ID rules, admission, safety, accessibility, event details and fulfillment.

Time-sensitive information can change. Confirm critical details with the business before traveling or making plans.

Reservation requests

A request sent through Vivo Night Life is not a confirmed reservation, ticket purchase, guarantee of entry or payment. The selected business must confirm availability, table or group details, final terms and any lawful charges outside the Phase 1 request flow.

Use accurate contact information and review the status in your account. Contact the business or VIVO Support if a time-sensitive request remains unconfirmed.

Your account

Provide accurate information, use only your own identity, protect your sign-in methods and promptly report unauthorized access. Your Member ID is a public account reference; your internal authentication ID remains private.

You may update communication choices or permanently delete your account from the signed-in Profile area. See Account & Data Deletion for what deletion does and how linked Apple or Google access can be revoked separately.

QR rewards

Phase 1 QR rewards are deterministic, first-come/first-served physical services or perks offered by a participating business while supplies last. The offer-specific terms identify the business, eligibility, start and end time, quantity or availability, description, redemption steps and other requirements.

Opening a live QR can place a short inventory hold. A customer-initiated unlock requires one fresh precise foreground location reading inside the verified venue radius. If that reading is unavailable, the only alternative is the separate, audited in-person process completed by authorized venue staff. The reward is not fulfilled until staff reviews the details, verifies presence and any required physical ID, and confirms redemption online.

Each live QR is short-lived, linked to the member and intended for one use. Do not copy, transfer, sell, relay, automate, replay or misuse a QR, Member ID or another person’s account. VIVO does not claim screenshots are technically impossible, but expired, duplicated, transferred or unauthorized attempts can be rejected. Read the QR Promotion Rules and the specific terms shown with each offer.

Birthday experiences and communications

Birthday planning messages are optional marketing communications, not a promise of a benefit. Any business-specific experience remains subject to the published terms, availability, confirmation and applicable law. VIVO does not promise complimentary alcohol, a bottle, cake or any other universal birthday item.

You may turn off marketing or birthday emails without closing your account. Security and operational messages may still be sent when needed to complete an action you requested.

Acceptable use

Follow applicable law and each business’s age, identification, safety and conduct rules. Do not submit fraudulent requests; bypass eligibility, inventory or scanner controls; interfere with the service; scrape private data; impersonate another person; abuse staff; or attempt unauthorized access to customer, business or administrator systems.

We may pause a claim, campaign, account or access credential when reasonably needed to investigate fraud, protect users, honor a business closure or meet a legal or security obligation.

Business content and public links

Businesses must have the rights and authorization needed for names, logos, flyers, photographs, videos, music, offers and other material they provide. A public website, reservation, directions or Instagram link supplied by a business leads to that independent third-party destination.

Phase 1 does not include social publishing, advertising-campaign management or paid advertising through Meta or Instagram.

Intellectual property

Vivo Night Life branding, software and original interface materials may not be copied or republished without permission. Business names, logos and event artwork remain the property of their respective owners and are displayed only with the rights or permissions required from the contributing business.

Availability and changes

We work to keep the service accurate and available, but networks, third-party providers, business operations and security controls can cause interruptions or errors. We may update, suspend or remove content, campaigns or access for security, legal, operational or product reasons.

Material changes to these Terms will appear with a new date. New or substantially different app functionality may require a reviewed app update; remote content does not introduce executable code or hidden functions.

Applicable requirements and contact

The service and participating businesses remain subject to applicable federal, North Carolina and local requirements. These Terms do not replace campaign-specific rules, a business’s lawful policies or rights that cannot be limited by contract.

Questions about these Terms can be sent to support@vivonightlife.com.